Shipping and Returns
Last updated: July 21, 2026
Shipping
Parcels are dispatched on the same day for all orders placed and paid before 1 PM. Orders placed after 1 PM on Friday or during the weekend are dispatched on the following Monday. Delivery then takes place within 2 to 4 working days throughout Europe. Each shipment is accompanied by a tracking number.
Useful information
We recommend grouping all your items into a single order: two separate orders cannot be grouped. Special attention is paid to the protection of fragile items. Delivery times depend on our carriers and are given for information purposes only. In the event of a delivery problem attributable to the carrier, an appropriate solution (reshipment or refund) will be offered to you.
Right of withdrawal and returns
You have a 14-day right of withdrawal from the receipt of your order, without having to provide a reason (articles L.221-18 et seq. of the Consumer Code).
To exercise it, inform us of your decision by email at contact@mpdiscount.fr or via the contact form, specifying:
- your first and last name;
- the order number;
- the date of purchase;
- the product(s) concerned;
- your wish to withdraw (product or full order).
The product must be returned in its original packaging, in a condition allowing its resale. The return is made to the address: Schwarzwaldstraße 7, 77871 Renchen – Germany.
See details in our General Terms and Conditions of Sale.
Frequently asked questions
My parcel tracking is not updating, why?
If the tracking indicates that the parcel is in preparation, it means that the label has been printed but the parcel has not yet been scanned at the sorting center. If the status still does not change after several days, contact our customer service.
My delivery is delayed.
Our carriers ensure deliveries within 2 to 4 working days throughout Europe. During peak periods (sales, holidays, promotions), delays may occur. You can track your parcel with the tracking number received by email or available in your customer area. Our customer service remains at your disposal.
My parcel is marked as delivered but I have not received it.
It may have been handed over to a neighbor, delivered to the wrong address, or lost. Report the situation to the drop-off point/carrier's office with your tracking number to dispute the delivery, then contact us: we will work with you to find the best solution.
Contact
Customer service: contact@mpdiscount.fr – 03 74 47 38 70, Monday to Friday from 9 AM to 12 PM and from 1 PM to 5 PM.